We appreciate there may be a large number of patrons who have either never been to Suncorp Stadium or have only attended sporting events. Due to the different nature of concerts and sporting events, we have provided some specific and important information to ensure everyone has a safe and enjoyable time at the concert.
Below are the most Frequently Asked Questions. If you still have queries, please let us know either on Facebook, Twitter or via email to firstname.lastname@example.org.
HOW DO I GET TO AND FROM THE STADIUM?
Your concert ticket will give you free public transport on all Queensland Rail City Network Services and Brisbane Transport Bus Services, to and from the stadium. Special services will run before and after the concert along the entire Queensland Rail City Network and special bus services will operate for one hour after the concert for Brisbane City, Carindale, Eight Mile Plains, Chermside and The Gap. Due to the parking restrictions for 1.5km around the stadium during the event, we highly recommend people use the public transport system to avoid traffic delays around the venue.
For up to date public transport information, head to www.translink.com.au or CLICK HERE.
CLICK HERE to view the Bon Jovi concert transport and traffic ad.
CAN I PARK NEAR THE STADIUM?
There are major parking restrictions enforced around Suncorp Stadium on event days. Many of the streets near the stadium are tow away zones or have parking restrictions enforced at all times. Road closures in the immediate vicinity of the stadium means that there can be traffic delays. The public transport system is the most efficient way to get to and from the stadium.
15 minute parking restrictions are in effect for 1.5km around the stadium. Anyone parking their vehicles for longer than this time may be fined or towed away.
Details of the parking restrictions around the stadium can be found by CLICKING HERE.
I HAVE A DISABILITY PERMIT. CAN I PARK AT THE STADIUM?
The stadium has limited parking available on the streets nearby for patrons who hold a blue parking permit or Australian Disabilities Parking Permit. BOOKINGS ARE ESSENTIAL.
If you are a holder of one of these permits, please contact Suncorp Stadium reception on (07) 3331 5000 to register for parking. You will be provided with a booking reference which may be required to be quoted upon arrival. Please ensure you have this reference with you.
I AM LOCATED ON THE FIELD SEATING HOWEVER I CANNOT UTILISE ALOT OF STAIRS. IS THERE ANY OTHER WAY TO GET TO THE FIELD?
Access to the field is generally via the main stairways in the lower bowl. If you have difficulties walking or have problems with stairs, please contact Suncorp Stadium reception on (07) 3331 5000 during business hours or email email@example.com to discuss the options.
I HAVE TICKETS FOR THE EVENT BUT REQUIRE THE USE OF A WHEELCHAIR OR REQUIRE ASSISTANCE WITH MY SEATING. CAN I STILL SIT IN MY TICKETED SEAT IF I HAVE NOT PURCHASED SPECIFIC SEATS FOR THIS PURPOSE?
Sometimes patrons who have purchased tickets well in advance of Events find that their circumstances have changed and they are unable to sit in general seating. This may be patrons who have simply broken their leg, knee surgery or who may now require the use of a wheelchair.
The Stadium has two types of seating for patrons with disabilities. We have specific Enhanced-Amenities seats which are available for patrons who may have difficulties walking or utilising stairs. These seats are located at the tops of aisles and on the edges of aisles. In addition to these seats, we have wheelchair platforms located throughout the Stadium which have spaces specifically assigned for wheelchairs as well as an additional seat for a person to sit with them.
Both of these are available in all pricing categories around the Stadium.
I AM TICKETED FOR SEATING ON THE FIELD BUT REQUIRE THE USE OF A WHEELCHAIR. AM I ABLE TO STILL SIT ON THE FIELD?
For patrons who have purchased tickets on the field but require the use of a wheelchair, please contact Suncorp Stadium reception on (07) 3331 5000 during business hours or email firstname.lastname@example.org. All attempts will be made to provide you with appropriate seating on the field, however it may not be in the same location as you have been ticketed for. Unfortunately seating on the field cannot be moved to make way for a wheelchair for safety reasons however we will do whatever possible to provide you with suitable alternate seating.
CAN I ENTER THROUGH ANY GATE?
Patrons should enter through the gate indicated on their tickets to ensure an even flow in the Stadium from all areas.
I WANT TO BRING GIFTS FOR THE BAND. HOW CAN I DO THIS?
All gifts must be presented to security staff upon entry to the Stadium. These should be unwrapped gifts as anything wrapped will need to be opened prior to entry.
Staff at the gates will collect all gifts for the band members and will deliver them to the Production Office who will then deliver to the band. Patrons will not be permitted to throw their gifts onto the stage.
CAN I STAND UP DURING THE SHOW?
Whilst the Stadium has fully reserved seating, patrons will be permitted to stand in front of their seats during the show. Patrons may not stand in aisle ways or block access paths at any time.
CAN I BRING MY OWN FOOD?
Patrons are not permitted to bring commercially packaged items. Homemade food or patrons with specific dietary requirements will be permitted to bring items into the Stadium provided they are not contained within prohibited containers (such as glass or cans). For full details of the Stadium's Terms of Entry CLICKING HERE.
HOW DO I GET ONTO THE FIELD FOR THE CONCERT?
Entry to the field will be via Aisles 329 and 334 on the northern end and Aisles 310 and 311 on the southern end. For the comfort and safe movement of patrons, field access has been broken down by seating section to ensure a smooth flow onto the field. Only patrons with tickets for field sections will be permitted access onto the field area. All tickets will be checked prior to entry to the field.
Please see staff for directions to the correct aisle.
I'M ON THE FIELD AREA FOR THE CONCERT. WHERE CAN I GET FOOD, DRINK and USE TOILETS?
There will be food, drink and toilet facilities available to patrons on the field area. These will be located in the car park area of the Stadium adjacent to the field. Signage will be clearly visible to direct patrons to these facilities or ask any staff member for directions. First Aid facilities will also be available on the field level for patrons.
CAN I LEAVE THE FIELD AREA ONCE I AM THERE?
It is recommended that patrons utilise the facilities which have been made available specifically for field patrons to avoid congestions in aisles. If you need to return to the main concourse area after you have entered the field, you will only be permitted to do so via specific aisles which will be marked or speak to any staff members for directions. At the end of the concert, all aisles in front of the stage will be available for patrons to use to exit the field. You must exit the Stadium via the normal exit gates which are located on the main public concourse.
CAN I BRING AN UMBRELLA IN CASE IT RAINS?
Whilst patrons can bring umbrellas to the Stadium, they are not permitted to be raised at any time whilst in the venue for the safety and comfort of all patrons. In case of wet weather, patrons are advised to bring ponchos and/or jackets. Ponchos will be available for purchase at the merchandise locations around the Stadium.
WILL MY BAG BE SEARCHED PRIOR TO ENTERING THE STADIUM?
For the comfort of other patrons, it is requested that patrons refrain from bringing backpacks or bags into the Stadium for this Event. Handbags are excepted. All bags are subject to searches prior to entry to the Stadium. Bags which do not fit under the seats must be cloaked and collected at the conclusion of the Event. Restricted items (see below) must also be cloaked and items which are prohibited may be confiscated (for example weapons of any kind, drugs, alcohol etc).
In addition to the Terms of Entry of Suncorp Stadium, which can be found by CLICKING HERE, the following items area also prohibited from entering the venue:
- Weapons of any kind
- Pepper spray / mace
- Laser pointers
- Cameras with detachable lenses
- Single purpose video recording equipment
- Single purpose audio recording equipment
- Cans and glass bottles
- Studded jewellery
- Unusually long wallet chains
- Banners over legal size paper
- Sticks and poles
- Any other items deemed to be unsuitable by Stadium Management
Any person found within the venue during the performance may be subject to detention and possible eviction from the Stadium without refund.
CAN I BRING MY CAMERA OR RECORDING DEVICES?
Patrons are not permitted to bring cameras which have detachable lenses, single purpose equipment for video or audio recording. Standard cameras with fixed lenses are permitted. Any cameras with detachable lenses must be cloaked prior to entry. These facilities will be made available prior to entry to the Stadium. Whilst all care is taken, the venue will not be held responsible for any items which are brought to the Stadium which are against the conditions of entry for this Event.